FAQs

Choosing the correct product depends on your treatment.

• J-PRO Cream – Our original multi-purpose numbing cream suitable for a wide range of cosmetic procedures.
• PRO NUMB 01 – Designed for facial aesthetics including dermal fillers, skin boosters, anti-wrinkle injections and microneedling.
• PRO NUMB 02 – Ideal for permanent makeup (PMU), microblading, laser treatments and cosmetic tattooing.
• PRO NUMB 03 – Our strongest primary numbing cream for tattoos and larger treatment areas.
• PRO NUMB 04 Magic Gel – Secondary numbing gel for use on open skin during procedures.
• PRO NUMB 05 Magic Spray – Fast-acting secondary spray for use on open skin during treatments.

PRO NUMB 03 is our strongest primary numbing cream and is recommended for tattoos and larger treatment areas.

The duration varies depending on the product used, treatment area, skin type and how closely the application instructions are followed.

Wash and dry the area, apply a thick layer without rubbing it in, cover with cling film, leave on for the recommended time, then remove completely before treatment.

Yes. Cling film helps prevent the cream from drying out and improves absorption for the best possible results.

Coverage depends on the size of the treatment area and how thickly the cream is applied. Always apply a generous layer.

Everyone responds differently. Correct application, cling film and leaving the cream on for the recommended time are the biggest factors.

Yes. During longer sessions many artists use PRO NUMB 04 Magic Gel or PRO NUMB 05 Magic Spray once the skin has been opened.

Yes. PRO NUMB 01 has been developed for many facial aesthetic procedures. Avoid contact with the eyes.

No. Do not apply Pro Numb directly into or around the eyes.

Primary numbing creams should only be applied to intact skin. Use PRO NUMB 04 or PRO NUMB 05 on open skin as directed.

No. When used correctly, Pro Numb will not affect pigment retention, ink colour or skin texture.

Yes. Many customers use Pro Numb before laser hair removal to improve comfort.

As with any skincare product, allergic reactions are possible. Always carry out a patch test before full application.

Do not use if you are allergic to any ingredients, have been advised not to use local anaesthetics, have certain heart conditions or have been advised against use by a healthcare professional.

Consult your doctor or healthcare professional before using any topical anaesthetic during pregnancy or breastfeeding.

Yes. Our products are trusted by tattoo artists, PMU technicians, laser clinics and aesthetic practitioners.

Yes. Always follow the instructions supplied with your product.

When used as directed, Pro Numb products are suitable for their intended cosmetic use.

Store unopened tubes in a cool, dry place. Once opened, refrigerate and use within the period stated on the packaging.

Orders placed during business hours are usually dispatched promptly. Delivery times depend on the shipping option selected at checkout.

Yes. We ship to many countries worldwide. Delivery options are shown during checkout.

Please check that you followed the instructions carefully. If you still experience problems, contact our customer support team and we will be happy to help.

You can contact our customer support team via the Contact page on our website or by email. We aim to respond as quickly as possible during business hours.